Frequently Asked Questions
All your
questions answered at fj99
Mobile gaming, cricket betting, withdrawals, account security, and responsible gaming — find detailed answers to everything, all in one place.
Whether you are new to fj99 or an experienced player, this page is your first stop for clear answers to any question. Below, 25 questions are organized across five topic-based categories with detailed answers. Every answer is written based directly on fj99's rules and features, so you can play with confidence. If you cannot find your question here, reach out to our 24/7 live chat support.
Mobile
Mobile Usage
Even if your connection drops, your round is saved on the server. Just log back in after reconnecting and you can pick up right where you left off. In slot games, spin results are determined on the server, so losing connection does not change the outcome. If you run into any issues, let us know via live chat — our team will help you quickly.
The most effective fix is to clear your browser's cache and cookies. On Android in Chrome, go to the three-dot menu → Settings → Privacy → Clear browsing data. Then refresh the page. If the problem persists, try updating your browser or switching to a different one.
fj99 runs smoothly on all modern smartphones, tablets, and desktops. The best experience is on Android 8+ and iOS 13+ devices. The latest versions of Chrome, Firefox, Safari, and Edge are fully supported. The site also works on older or low-end devices, though games may take a bit longer to load.
Yes, fj99 is fully browser-based — no separate app download is needed. The site is protected with SSL encryption, so logging in from a mobile browser is completely safe. Just make sure you are using the correct address fj99.lat — be careful of fake sites.
Absolutely. Open fj99.lat in Chrome, then tap the three-dot menu and select "Add to Home screen". A shortcut will be created that works just like an app. On Safari, tap the Share button → "Add to Home Screen". This way you can go straight to the site without typing the URL every time.
Betting
Cricket Betting
If a match is officially declared a no-result or tie, the bet stake is generally returned. However, if a result is declared after a specified number of overs have been completed, the bet will be settled according to the applicable rules. Check the Terms and Conditions page for full details.
In an accumulator or "acca" bet, you combine predictions on multiple events into a single bet. The odds for each selection are multiplied together to determine the final payout. If even one selection is wrong, you lose the entire bet — but if all are correct, the winnings can be much higher. Set your stake with the risk in mind.
Decimal odds show the total amount you get back for every ৳1 staked. For example, odds of 2.50 on a ৳100 bet gives a total return of ৳250 (profit of ৳150). The formula is: total return = stake × odds. The higher the odds, the less likely the outcome — but the more you stand to win.
A variety of markets are available for BPL and international matches including the T20 World Cup and ICC tournaments. Options include match winner, top batsman, over/under total runs, and method of first wicket, among others. Major international matches generally offer a wider range of markets.
Yes, fj99 offers in-play or live betting. You can place bets even after a match has started, based on how the game is unfolding. Odds change with every over, wicket, or run. Quick decision-making is key in live betting, so focus and experience matter. For example, you can place a live bet on the runs in a specific over during a Bangladesh vs India match.
Withdrawals
Questions about Withdrawals
At fj99, a successful withdrawal request typically takes 30 minutes to 3 hours to process. This is one of the fastest payment turnarounds among online gaming platforms in Bangladesh. You will receive a notification once the payment reaches your bKash, Nagad, or Rocket account. Bank transfers may take a little longer.
Yes, for security reasons withdrawals are only sent to a bKash, Nagad, or Rocket account registered in your own name. Transfers to third-party wallets are not possible. This is done to protect your funds — so that no one can take your winnings without authorization.
"Pending" means your request has been received and is being processed. This is normal and is usually completed within a short time. If it is still pending after the maximum processing time (3 hours), please contact us via live chat. Occasionally, additional information may be requested for account verification.
No, fj99 processes payments 24 hours a day, 7 days a week. Whether it is 2 AM or a Friday, withdrawal requests are handled the same way. However, bank transfers may occasionally be slightly delayed on public holidays — in those cases, using bKash or Nagad will get you the fastest result.
The minimum withdrawal amount at fj99 is ৳800. Requests below this amount will not be processed. Note that the minimum deposit amount is ৳300 — across all methods (bKash, Nagad, Rocket, and bank transfer). Make sure you have enough balance before submitting a withdrawal request.
Protection
Responsible Gaming
If you feel your gaming habits are getting out of control, visit fj99's responsible gaming page. Our 24/7 live chat team can also offer confidential guidance on this. Talk to a trusted family member or friend — seeking help takes courage.
Some warning signs include: betting more to try to win back losses, being unable to stop playing, neglecting family or work because of gaming, lying about your gaming habits, and continuing to play despite financial hardship. If you notice these signs, reach out to us or take a break.
Yes, at fj99 you can set a daily, weekly, or monthly deposit limit for yourself. It is an effective way to protect yourself from overspending. To use this feature, contact our live chat support — the team will help you get it set up.
Cooling-off means a temporary break — keeping your account paused for a few days to a few weeks. Self-exclusion means deactivating your account for a longer period or permanently. For either option, email [email protected] or let us know via live chat. These requests are always handled with respect.
fj99 is for people aged 21 and above only. Please ensure that neither you nor any younger member of your household uses the platform below this age limit. We are committed to protecting minors and age verification measures are in place.
Security
Account Security
A strong password uses at least 12 characters mixing uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and special characters (!@#$%). Never use your date of birth or phone number as a password. Do not use your fj99 password on any other site — keep a separate password for each platform.
Always confirm fj99.lat in your browser's address bar — if the spelling or domain is even slightly different, it is a fake site. Also look for the HTTPS padlock icon. Instead of clicking unknown links from social media or messengers, type the address directly. If you spot a fake site, report it to our support team.
No fj99 employee will ever ask for your bKash PIN, Nagad PIN, Rocket PIN, or OTP. If anyone claiming to be a fj99 representative asks for these, it is a scam. Report it immediately via live chat or at [email protected]. Do not share this information with anyone.
Change your password immediately and notify us via live chat or email at [email protected]. If you are unable to change your password, contact support right away — the team will secure your account immediately. You can also request that your account be temporarily suspended while the matter is investigated.
Yes. fj99 uses industry-standard SSL (Secure Sockets Layer) encryption — this keeps all data between your browser and the server secure. Payment details, personal identity, and login data — none of it reaches third parties. Read our Privacy Policy page for more details.
Have more questions?
Our support team is ready to assist in Bengali and English 7 days a week, 24 hours a day. Contact us through any of the channels below — you will usually get a response within a very short time.
Live Chat
Log in to the site and click the live chat button from any page. Active 24/7.
Email Support
For detailed questions, write to us:
[email protected]